TPF Care Service is committed to customer satisfaction and complies with Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns within 14 days of delivery provided that:

• The item is unused and in original packaging
• The product is in resellable condition
• Proof of purchase is provided

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or Damaged Products

If your product is faulty, damaged, or incorrect upon arrival, please contact us as soon as possible with:

• Your order number
• Photos of the issue
• A brief description of the problem

We will assess the issue and arrange a replacement, repair, or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, certain healthcare or personal-use products may not be eligible for return once opened or used.

Refund Processing

Approved refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Process

To request a return:

1. Contact our support team
2. Provide your order details
3. Wait for return instructions before sending the item

Contact Us

TPF Care Service
18A Malcomson Street, North Mackay QLD 4740
Email: manager@tpfcareservice.com.au
Phone: 0431 224 495