Terms & Conditions

1. General Information

TPF Care Service is an Australian-based supplier of mobility aid equipment and related care products. We aim to provide accurate product information, reliable customer service, and quality healthcare support products.

2. Website Use

By accessing this website, you agree to:

  • Use the website for lawful purposes only
  • Not misuse, disrupt, or interfere with the website functionality
  • Provide accurate information when placing orders or making enquiries

We reserve the right to refuse service or cancel orders if fraudulent or suspicious activity is detected.

3. Product Information

We strive to ensure all product descriptions, pricing, and images are accurate. However:

  • Product colours may vary slightly due to screen settings
  • Specifications may change without notice
  • Availability may vary depending on stock levels

If an error occurs in pricing or product information, we reserve the right to correct it and cancel affected orders if necessary.

4. Orders & Payments

All orders are subject to acceptance and availability.
Payments must be completed before products are dispatched.

We accept secure online payments through approved payment gateways.

5. Shipping & Delivery

Delivery timeframes are estimates only and may vary depending on location and courier services. Delays outside our control may occur.

Please refer to our Shipping Policy for more details.

6. Returns & Refunds

Returns and refunds are handled in accordance with Australian Consumer Law.

Please review our Return Policy before requesting a return or refund.

7. Limitation of Liability

TPF Care Service is not liable for:

  • Indirect or consequential damages
  • Delays caused by third-party delivery services
  • Misuse of products purchased from our website

Customers should always follow manufacturer guidelines and seek professional advice where required.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of TPF Care Service and may not be copied or reproduced without permission.

9. Privacy

Your personal information is handled securely and in accordance with our Privacy Policy.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact:

TPF Care Service
18A Malcomson Street, North Mackay QLD 4740
Phone: 0431 224 495
Email: manager@tpfcareservice.com.au

Shipping Policy

At TPF Care Service, we aim to deliver your mobility and care products safely and efficiently across Australia.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

Estimated delivery times:

  • Metro Areas: 3–7 business days
  • Regional Areas: 5–10 business days
  • Remote Areas: Delivery times may vary

Please note that delays may occur during peak periods or due to courier disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product size and weight
  • Delivery location
  • Courier rates

Order Tracking

Tracking information will be provided where available once your order has been dispatched.

Delivery Issues

If your order arrives damaged or is missing items, please contact us within 48 hours of delivery so we can assist promptly.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are accurate at checkout. Additional shipping fees may apply for re-delivery due to incorrect addresses.

Contact

For shipping enquiries:
Email: manager@tpfcareservice.com.au
Phone: 0431 224 495